Terms and conditions

01Consultations are cosmetic, not medical

Our consultations give cosmetic skincare guidance. They are not medical advice, diagnosis or treatment. If you have a skin condition, are pregnant or breastfeeding, or are on prescription medication or dermatological treatment, please speak to a doctor before following our recommendations.

You are responsible for giving us accurate information about your skin, allergies and current products. Our recommendations are based entirely on what you tell us.

Results vary from person to person and we cannot guarantee a particular outcome.

02Patch testing

03Booking, rescheduling and no-shows

Your booking is confirmed once payment is received.

If the consultation is for someone under 18, the booking must be made by their parent or legal guardian, who accepts these terms on their behalf.

Rescheduled sessions must be taken within 15 days of the original booking date.

Consultation recommendations are delivered on or before 3 days from the date your booking is confirmed.

04Skincare products

For hygiene reasons, products that have been opened or used cannot be returned or refunded.

If an item arrives damaged, expired, or is not what you ordered, send us photographs within 24 hours of delivery and we will replace or refund it.

A reaction to a product is not a defect. We will always talk it through with you, but this does not automatically mean a refund.

Product images are a guide. Manufacturers change packaging and formulations without notice.

05Payment

Prices are shown in Naira and delivery charges appear before you pay.

Clients outside Nigeria do not pay through the website. Once your booking time is confirmed, we email you payment details separately. Completing that payment confirms your acceptance of these terms.

Payment is handled by Paystack, our payment gateway. Paystack applies its own transaction charge, which is added at the payment stage and shown to you before you complete the payment. We never see or store your card details.

Your order is confirmed only once payment clears and we send you a confirmation.

Paystack also offers a bank transfer option at checkout. If you pay by transfer and credit an amount that does not match your order total, the order may be cancelled and refunded to you.

06Delivery

Delivery fees are calculated based on your delivery location and shown at checkout.

Orders are delivered within 2 to 3 business days inside Lagos and 3 to 7 business days outside Lagos. These are estimates, not guarantees.

Please give us a correct address and a reachable phone number. A repeat delivery due to wrong details or nobody being available may attract another fee.

For orders outside Nigeria, any customs duties or import charges are yours to pay.

07Your information

We handle your personal data in line with the Nigeria Data Protection Act 2023 and our Privacy Policy. Consultation details and photographs are used only to prepare your recommendations and are shared only with our payment and delivery partners.

You can ask us to access, correct or delete your data at any time by emailing beasberylsupport@gmail.com.

08Our work

Routines, guides and PDF documents we prepare for you are for your personal use. Please do not resell or republish them.

09Liability

Nothing here removes your rights under Nigerian consumer law. Beyond that, our liability for any order is limited to the amount you paid for it.

10General

We may update these terms. The version that applies is the one published when you place your order. These terms are governed by the laws of the Federal Republic of Nigeria.